Online sources and trust in doctor-patient relationships: a survey of doctors and patients from the Nizhny Novgorod Region

Cover Page


Cite item

Full Text

Open Access Open Access
Restricted Access Access granted
Restricted Access Subscription or Fee Access

Abstract

BACKGROUND: Modern society is witnessing a marked increase in the influence of online sources on communication within the medical field as a social institution.

AIM: To assess the impact of online sources on trust relationship between doctor and patient.

METHODS: A survey was conducted in healthcare organizations in the Nizhny Novgorod Region using proprietary questionnaires for patients and doctors. The study involved 521 patients and 240 doctors.

RESULTS: Among patients, 32.3±2.1% rarely or never, 32.5±2.1% infrequently, 25.9±1.9% occasionally, and only 9.2±1.2% always search for or double-check the diagnosis and doctor’s prescriptions through online sources. Despite this, 82.8±1.6% of patients stated that they prioritize trust in their doctor over information found on websites. For doctors, 61.5±3.1% occasionally encounter patients who have formed opinions about their diagnosis from online sources, 15.0±2.3% always face such situations, 17.5±2.5% rarely do, and only 6.0±1.5% never experience this. Regarding patient reliance on online information, 51.7±3.2% of surveyed doctors take a negative view of the fact that patients double-check the diagnostic criteria and doctor’s prescriptions on websites, 24.9±2.3% support patients in studying information on their condition, and 23.4±2.7% are indifferent. According to 87.8±2.1% of doctors, patients trust information provided by a doctor rather than by online sources.

CONCLUSION: The study shows that 67.6±2.1% of patients access websites to check the accuracy of medical opinions. However, 82.8±1.6% of patients and 87.8±2.1% of doctors believe that information provided by a doctor is of primary importance for patients compared to online sources.

Full Text

Restricted Access

About the authors

Tatyana E. Romanova

Privolzhsky Research Medical University

Author for correspondence.
Email: romanova_te@mail.ru
ORCID iD: 0000-0001-6328-079X
SPIN-code: 4943-6121

MD, Cand. Sci. (Medicine), Assoc. Professor

Russian Federation, Nizhny Novgorod

References

  1. Pavlov SV, Abaeva OP. Sociology of medicine: trends and vectors of development. Sociology of Medicine. 2019;18(2):128. (In Russ.) EDN: WDMBBB doi: 10.18821/1728-2810-2019-18-2-128-128
  2. Reshetnikov AV, Prisyazhnaya NV, Pavlov SV, Vyatkina NYu. Social Mood of the Residents of Moscow City at the Beginning of the Novel Coronavirus Pandemic (COVID-19): Possibilities of Medical and Sociological Analysis. Sociology of Medicine. 2020;19(1):78-88. (In Russ.) EDN: IQQHKK doi: 10.17816/1728-2810-2020-19-1-78-88
  3. Reshetnikov AV, Romanova TE, Abaeva OP, Romanov SV, Prisyazhnaya NV. The effect of COVID-19 pandemic on attitude of internet-space surfers to professional activity of physicians in Russia. Problems of social hygiene, health care and history of medicine. 2023;31(3):324–328 (In Russ.) EDN: TBMIYV doi: 10.32687/0869-866X-2023-31-3-324-328
  4. Prisyazhnaya NV, Pavlov SV. Sociohumanitarian Knowledge and Digitalization of Medical Education and Healthcare. Sociological Studies. 2021;1:146–148 (In Russ.) EDN: XDUZNU doi: 10.31857/S013216250012266-5.
  5. Reshetneykov AV. The social institution of medicine. Part I. Sociology of Medicine. 2018;17(1):4–11. (In Russ.) doi: 10.18821/1728-2810-2018-17-1-4-11
  6. Reshetnikov AV. The social institution of medicine. Part II. Sociology of Medicine. 2018;17(2):68–79. (In Russ.) doi: 10.18821/1728-2810-2018-17-2-68-79
  7. Filippov YuN, Abaeva OP, Filippov AYu. The history of the formation of the informed voluntary consent of a patient in Russia. Medical Almanac. 2013;1(25):11–13. (In Russ.) EDN: PXVHQH
  8. Abaeva OP, Romanov SV, Ryabova LN. Features of model of relationship of the patients who transferred organ transplantation and doctors of the center of transplantation. National health. 2019;1:23–26. (In Russ.) EDN: ULAZDU
  9. Frolova IA, Abaeva OP, Romanov SV, Tarlovskaya EI. Changes in the availability of medical care to patients with chronic non-infectious diseases during the COVID-19 pandemic: a literature review. Sociology of Medicine. 2022;21(2):211–222. (In Russ.) EDN: YRWJDA doi: 10.17816/socm109320
  10. Reshetnikov AV, Ellanskiy YuG, Aivazyan ShG. The social portrait of patient of municipal polyclinic. Sociology of Medicine. 2019;18(1):11–15. (In Russ.) EDN: ETAMMU doi: 10.18821/1728-2810-2019-18-1-11-15

Supplementary files

Supplementary Files
Action
1. JATS XML

Copyright (c) 2024 Eco-Vector

License URL: https://eco-vector.com/for_authors.php#07

СМИ зарегистрировано Федеральной службой по надзору в сфере связи, информационных технологий и массовых коммуникаций (Роскомнадзор).
Регистрационный номер и дата принятия решения о регистрации СМИ: серия ПИ № ФС 77 - 86498 от 11.12.2023 г. 
СМИ зарегистрировано Федеральной службой по надзору в сфере связи, информационных технологий и массовых коммуникаций (Роскомнадзор).
Регистрационный номер и дата принятия решения о регистрации СМИ: серия
ЭЛ № ФС 77 - 80649 от 15.03.2021 г.