Email this article SOCIAL PORTRAIT AND FEATURES OF MEDICAL BEHAVIOR OF CONSUMERS OF MEDICAL SERVICES IN THE MOSCOW REGION HEALTH SYSTEM
- Authors: Sobolev K.E.1, Reshetnikov A.V.2, Marochkina E.B.3
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Affiliations:
- Vladimirsky Moscow Regional Research Clinical Institute
- Sechenov First Moscow State Medical University (Sechenov University)
- Sechenov First Moscow State Medical University (Sechenov University), Moscow, Russian Federation
- Section: MEDICAL SOCIOLOGICAL STUDIES
- URL: https://rjsocmed.com/1728-2810/article/view/133673
- DOI: https://doi.org/10.17816/socm133673
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Abstract
The article presents the results of a study conducted among residents of the Moscow region, which made it possible to identify their attitude to their own health, the level of satisfaction with the medical services they receive, the characteristics of medical behavior, as well as the experience of interacting with medical workers (primarily doctors), including conflict situations. It was found that a positive assessment of the quality of the medical services they receive prevails among patients, most of them prefer to receive information about diseases, methods of their treatment and medicines from medical workers, tend to trust doctors and follow their prescriptions. When patients have conflict situations, most often this happens with the receptionists and mainly due to the inability to get an appointment with a doctor. In conclusion, a social portrait of a typical consumer of medical services in the Moscow region is given.
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About the authors
Konstantin E. Sobolev
Vladimirsky Moscow Regional Research Clinical Institute
Email: Sob-kos@live.ru
ORCID iD: 0000-0003-4779-8577
MD, Cand. Sci. (Med.)
Russian Federation, MoscowAndrey V. Reshetnikov
Sechenov First Moscow State Medical University (Sechenov University)
Author for correspondence.
Email: reshetnikov_a_v@staff.sechenov.ru
ORCID iD: 0000-0001-9413-4859
SPIN-code: 6488-3251
Scopus Author ID: 6602355371
MD, Dr. Sci. (Med.), Dr. Sci. (Soc.), professor, academician of the RAS
Russian Federation, MoscowElena Borisovna Marochkina
Sechenov First Moscow State Medical University (Sechenov University), Moscow, Russian Federation
Email: marochkina_e_b@staff.sechenov.ru
ORCID iD: 0000-0002-3402-2326
SPIN-code: 6340-7940
профессор кафедры социологии медицины, экономики здравоохранения и медицинского страхования Института социальных наук
Russian FederationReferences
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